Privacy Policy

Koala Coolin LLC ("Koala Coolin," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit https://www.koalacoolin.com (the "Site") or use our services, how we use it, and the choices you have.

Information We Collect

Information you give us. When you request an estimate, book service, submit a contact or lead form, or otherwise reach out, we collect the details you provide — such as your name, phone number, email address, service address, home details, and any photos or messages you send.

Information collected automatically. When you use the Site, we and our providers may automatically collect standard technical data such as your IP address, browser type, device information, pages viewed, and referring pages, using cookies and similar technologies (including analytics tools like Google Analytics).

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes, scheduling, and HVAC services;
• Contact you by phone, text, or email about your request or account;
• Operate, maintain, and improve the Site and our services;
• Send you service updates and, where permitted, marketing communications;
• Detect, prevent, and address fraud, security, or technical issues; and
• Comply with our legal obligations.

How We Share Information

We do not sell your personal information. We may share it with:

• Service providers who perform work on our behalf (for example, hosting, analytics, scheduling, payment processing, or communication tools), under obligations to protect it;
• Professional advisors and authorities where required by law, subpoena, or to protect our rights, safety, or property; and
• A successor entity in connection with a merger, acquisition, or sale of assets.

Cookies and Analytics

The Site uses cookies and similar technologies to remember preferences and understand how visitors use the Site. You can control cookies through your browser settings; disabling them may affect some features. We use Google Analytics to help us understand Site usage; you can opt out via Google's browser add-on.

Text Messaging

If you provide your phone number, you consent to receive calls and text messages from us about your service request. Message and data rates may apply. Reply STOP to opt out of texts at any time.

Data Retention and Security

We keep personal information for as long as needed to fulfill the purposes described above and to meet legal, accounting, or reporting requirements. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

Your Choices

You may request to access, correct, or delete the personal information we hold about you, and you may unsubscribe from marketing emails at any time using the link in the message or by contacting us. To make a request, use the contact details below.

Children's Privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site after changes take effect means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

Koala Coolin LLC
1326 E Commercial Blvd, Oakland Park, FL 33334
Phone: (754) 282-7082
Email: contact@koalacoolin.com